Public Disclosure
LICENSING INFORMATION
ACNL limited Trading as Top Mortgages(FSP767731) is an Authorised Body operating under NZ Financial Services Group Limited (FSP767731) holds a license issued by the Financial Markets Authority (“FMA”) to provide financial advice services .
Certainty Financial Advisers Network Limited (FSP677951) trading as CFAN (“the Company”) holds a license issued by the Financial Markets Authority (“FAM”) to provide financial advice services. I am authorised by that license to provide financial advice. My FSPR number is 42786
NATURE AND SCOPE OF THE ADVICE
The company offers a range of products including Home loan, Business, Commercial loan, Personal Insurance and Kiwisaver
For Banks, we work with
For personal risk insurance, we work with
In providing you with financial advice, I will only consider existing personal term life, trauma, income protection and health insurance policies (if any). We will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products. We unable take into consideration or provide advice on financial products issued outside of New Zealand.
FEES OR EXPENSES
We do not typically charge our clients any fees or expenses. We are paid through the commissions and other payments we receive from the lenders we assist you to obtain financing from we help you take out.
There are also exceptions to our no fees policy, we will charge will be fair and reasonable for the services provided. In determining the fee, the following will be taken into account;
- You refinance or repay the loan within 3years of taking it out, or
- You decided not to take out the loan arranged by us which you accepted it, or
- You cancel your life insurance policy within two years.
CONFLICTS OF INTEREST AND INCENTIVES
Top Mortgage and Certainty Financial Advisers Network Limited and/or I receive commissions from the Finance providers on whose products we give financial advice.
If you decide to take out a Loan, Insurance and Kiwisaver the provider will pay a commission to Top Mortgage / Certainty Financial Advisers Network Limited and / or to myself.
The amount of commission is based on the amount of the loan drawn down for Mortgage. The amount of commission is based on the amount of the premium for Insurance. The amount of commission is based on each application for Kiwisaver.
From time to time, product providers may also reward me for the overall business I provide to them. They may give me tickets to sports events, hampers, or other incentives.
To ensure that I prioritise your interests above my own, I follow an advice process that ensures my recommendations are made on the basis of your goals and circumstances.
I undergo annual training about how to manage conflicts of interest.
Top Mortgage and Certainty Financial Advisers Network Limited maintains registers of conflicts of interests and the gifts and incentives I receive.
Top Mortgage and Certainty Financial Advisers Network Limited monitors these registers and provides additional training where necessary.
Top Mortgage and Certainty Financial Advisers Network Limited performs an annual review of their compliance programme.
COMPLAINTS HANDLING AND DISPUTE RESOLUTION
If you are not satisfied with my financial advice service you can contact my internal complaints team by:
- Email Top Mortgage at: info@topm.co.nz
- Call Top Mortgage on: +64 21 341213;
- Write to Top Mortgage at: Suite 3, Level 2, 86 Parnell Road, Parnell, Auckland 1052 When they receive a complaint, they will consider it following their internal complaints process:
- They will consider your complaint and let you know how they intend to resolve it.
- They may need to contact you to get further information about your complaint.
- They aim to resolve complaints within 10 working days of receiving them.
- If they can’t, they will contact you within that time to let you know that they need more time to consider your complaint.
- They will contact you by phone or email to let you know whether they can resolve your complaint and how they propose to do so.
If they can’t resolve your complaint, or you aren’t satisfied with the way they propose to do so, you can contact Financial Dispute Resolution Service
- Email FDRS at: enquiries@fdrs.org.nz
- Call FDRS on: 0508 337 337
- Write to FDRS at: Freepost 231075, PO Box 2272, Wellington 6140
DUTIES INFORMATION
Top Mortgage & Certainty Financial Advisers Network Limited, and anyone who gives financial advice on their behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. This includes me.
As a Top Mortgage & CFAN adviser I am required to:
- Give priority to your interests by taking all reasonable steps to make sure my advice isn’t materially influenced by my own interests
- Exercise care, diligence and skill in providing you with advice
- Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure I treat you as I should and give you suitable advice).
This is only a summary of the duties that I have. More information is available by contacting me, CFAN or by visiting the CFAN website on www.cfan.co.nz and/or the Financial Markets Authority website at https://www.fma.govt.nz.